This is a list of the most frequently reported log in problems. If you have followed the instructions to access the service and you still cannot log in to your account, please review this information. If you cannot resolve your problem here, please contact Member Service for assistance at 1-800-456-4828.

Forgot Password

If you have forgotten your password, the "Forgot Password" feature will allow you to log in and change your password. To change your password, follow these steps:

  • Step 1: Enter the requested personal authentication information.Click "Submit".
  • Step 2: Enter and confirm your new password. Click "Submit Password".

Once your password has been changed, you will receive immediate access to your online accounts. If you have questions regarding these steps, please contact Member Service at 1-800-456-4828.

Correct User ID & Password, but unable to log in.

Your registration may still be pending or your registration has been delayed. Please try again later. If the problem persists, please contact Member Service for assistance at 1-800-456-4828.

Old Page Stuck in Cache

Your browser saves a copy of Web pages you access in a special folder called a cache. Sometimes an older version of the Log In page is still in the cache and your browser does not load the new page when you try to log in. Try emptying your cache. (See your browser help for instructions on emptying the cache or clearing the history.) Then close and reopen your browser and try logging in again.

To clear your cache in Internet Explorer:

  1. Under the Tools menu, select Internet Options.
  2. Select the General tab.
  3. In the Temporary Internet Files section, click Delete Files. Click OK in the pop-up box.
  4. In the History section, click Clear History. Click OK in the pop-up box.
  5. Click OK on the main Internet Options screen.
  6. Close your browser and then restart.

Web Browser Version or Settings

In order for your Home Branch experience to be most effective, your browser must be compatible with our list of supported browsers. Please see our list of supported browsers.